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Have an issue? Have a question? Need someone to bounce an idea off? For us, service is much bigger than support. It starts before you are a customer and transcends the typical structure for something better. Contact us for help with:

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SingleHop Named to the 2015 Cloud-Enabled Managed Hosting Magic Quadrant

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Service Beyond Support Philosophy

Service Beyond Support means that our entire team is invested in creating a better experience for your business. Here is how we structure our support organization:

We have a team of knowledgeable staff and engineers available 24/7/365 to help you with whatever you may need. We do not outsource our support to any third parties, so you will always be in contact with one of our staff members.

When requesting help, please use the ticket system when possible as it will help route tickets to the right departments, ask the right questions, and generally streamline the support process.

Remember that tickets enter the queue at the same speed as phone support requests and are prioritized accordingly based on the issue’s severity and not the method in which the request was received.

  • Self Execution
    • LEAP
    • API
  • Dedicated Support Team
    • Account Manager
    • Technical Support
    • Billing Development
  • Extended Support Team
    • System Administrators
    • Developers
    • Data Center Operations

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