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We learned a long time ago that hosting providers who don’t value transparency can never be a true partner to customers. Bottom line: You need full visibility and real-time communication when something misfires — so that’s why SingleHop is an open book. From how long customers wait to talk to engineers to data center uptime, we publish all critical network, system and cloud service data to our status site, OT.SingleHop.com. Whether you’re our biggest or our smallest customer – or not a customer at all – we invite you to see how we’re performing.
“ SingleHop doesn’t just do what we ask them to do; they do what needs to be done. ”Dan Tienes, CTO at Corporate Cost Control
“ SingleHop’s people are very accessible. They have the quality we need, the servers we need, the specs we need. ”Tom Ingold, Technical Account Manager at Boundless
Gather performance metrics, define environment needs and select best infrastructure based on future state goals.
Design and optimize environment, while assessing managed services needs.
Create initial environment space, and assist with migration if needed.
Consolidate documentation, provide platform tutorials, and hand-off the environment.
When things just aren’t going your way, there are many ways to get in touch with us. Our team of expert admins and engineers are available 24/7/365. If you need access to a senior staff member, our SLA guarantees that you’ll hear from them in less than 90 minutes.
Our super-speedy ticket system powered by our LEAP Control Panel often enters tickets in the queue quicker than phone requests – so whether you prefer digital issue reporting or personal, we are happy and quick to help. Oh yea, and we never outsource our support to third parties, so you will always be in contact with one of SingleHop’s team members.
Most SingleHop service portfolios qualify for a dedicated Service First Support Team. These 24/7 teams are assigned to a defined group of accounts, so in your business’s time of need, you will reach a familiar voice who is knowledgeable about your account and solution. We feel that’s the only way to truly put your business first.
The very notion of Service First is rendered moot without the proven expertise required to serve complex, ever-evolving infrastructure needs. We base our service model on a foundation of continuing education and corporate-level certifications. That’s resulted in hundreds of certifications that help us master operations, processes, procedures, business practices and corporate-level partnerships. Here’s a small sample of our certification categories.