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Chicago, IL: June 23, 2010: SingleHop Inc., a leading provider of dedicated servers and complex hosting solutions, announced Monday that it has launched the SingleHop Community (community.singlehop.com), a forum which allows SingleHop customers to participate in online discussions with each other and with SingleHop employees.
“We're extremely excited about the SingleHop Community,” said Zak Boca, President and CEO of SingleHop. “Not only does it give our customers a place to share ideas and connect with each other socially, it gives us a new, highly effective tool to provide information and collect customer feedback.”
The SingleHop Community is open to the public as well as current customers, and contains areas for discussion on topics ranging from network performance to cloud computing and application development. A special “Tutorials” section gives users access to step-by-step tutorials created by SingleHop staff members, and allows customers to create their own tutorials in their areas of expertise.
SingleHop anticipates that the forum will quickly become a go-to resource for the IT professionals and business owners who make up their customer base. “The SingleHop Community will be a great place for our customers to trade tips and offer suggestions on an incredible variety of topics,” Boca said. “It will also improve customer satisfaction by serving as a how-to resource for new customers and as a venue for suggestions on ways we can enhance our services even more.”
Many companies use customer forums to provide updates on critical customer service issues, and the SingleHop Community will serve the same purpose when necessary, Boca said. “While our goal is to provide 100% uptime for every customer, we want to use every means to get information out as quickly as possible in the event that there is a service disruption.” A “Network Status” thread in the forum provides updates on SingleHop system performance, as well as the performance of “upstream providers” which affect the flow of data to and from SingleHop's servers.
About SingleHop, Inc.
SingleHop, Inc., is a full-service, managed, dedicated hosting provider that was founded on the principal of providing reliable, cost-effective, dedicated servers. The company was founded by Zak Boca and Dan Ushman in 2006 and currently hosts thousands of websites from around the world. The cornerstone of SingleHop's managed hosting is the a la Carte Server Management Program, which is a full-array of transparent management services designed and tested to allow business customers to tailor their level of support to their needs or expertise. www.singlehop.com
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