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- Service First Support
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Managed Microsoft Azure by SingleHop not only keeps your team focused on major business objectives, it lets you retain control — just as if it were managed in house. Leveraging our powerful cloud automation platform and our dedicated team of Microsoft Certified Engineers, we deliver superior performance for your Azure workloads. Maximize all that Azure and Microsoft Cloud has to offer with a solution built and priced specifically for your business size.
To get started, sign up and download the Managed Azure Remote Agent to your server. Once installed, you will be hooked into our management systems, and our team will be able to immediately help you.
Our team of Microsoft Certified Engineers is available around the clock to help. Service First Support is just a few clicks away via Remote Desktop or our control panel.
After configuring your monitoring settings in the control panel, our technicians keep an eye on what you want them to watch — everything from pings and storage allocation to page loads and script executes.
Servers are only as secure as you make them. Our engineers architect with industry-proven security and compliance strategies to protect your servers from unwanted intruders and restrict traffic to only legitimate sources.
We use two-factor authentication to ensure only you get access to the control panel and only you can instruct our techs. This is a simple, yet powerful security feature and is just one of many security functions built into our platform.
|Managed OS Hardening|
|Monitoring (VM, OS, URL)|
|Anti-Malware & Antivirus Protection|
|OS-Layer File Integrity|
|Unlimited Server Administration|
|OS Security Assessment|
|Disaster Planning Architecture|
|Monthly, Proactive Scheduled Maintenance|
|Performance, Service & Web Monitoring|
|Fastest Response Time||10 minutes||<8 hours||<2 hours||<1 hour||<15 minutes|
|Support Rep Location||USA|
|Phone Support||Limited 3/month|
|Software Firewall/Event Log Monitoring|
|Azure Infrastructure Support|
Download the product overview for the above features table and other core benefits of Service First Support.
Azure is a powerful platform, but it takes time and expertise to perfect even the simplest of deployments. With decades of expertise and a trophy-case of Microsoft certifications, our support staff is available 24/7/365. Service First Support by SingleHop is backed by our industry-leading Bill of Rights SLA that guarantees:
Take advantage of SingleHop’s security and compliance expertise to reduce risks to your business related to downtime or intrusion. From log management to operating system hardening, we’ve got it covered. Think of us as your managed cloud security team. We provide:
Leverage Managed Azure to focus on your applications by delegating routine maintenance to us. Our engineers will take care of the maintenance and routine work currently bogging down your team and distracting you from building your business. Not only will we get it done — we get it done fast and error free: