SingleHop Wins Stevie Award for Customer Service Department of the Year

My name is Will Bennett, technical support supervisor here at SingleHop. Today I’m proud to announce that we’ve been awarded a Bronze Stevie Award for Customer Service Department of the Year in the Computer Services category.

The Stevie Awards for Sales and Customer Service are an annual event considered to be among the highest honors for customer service organizations. SingleHop was one of 2,300 nominations, judged by 77 professionals representing a variety of industries.

So, what does this honor mean? Well, it means our team has been recognized for our unending commitment to provide world class support to your business, large or small. We set ourselves apart with what we call the Service First Promise. Service First is a simple, yet relentless support structure and value system developed in order to better serve our customers and their interests. It’s held up by four pillars: operational transparency, never-outsourced support, 24/7/365 service, and an industry-leading SLA.

The judges awarded SingleHop the Stevie due in part to SingleHop’s implementation of Service First and ongoing accountability measures like the Bill of Rights SLA.

This isn’t the first time the SLA won SingleHop notoriety. ReadWrite dubbed it the “Best SLA Ever,” and we stand by that. Regardless of your solution  —  be it a hosted private cloud or managed AWS environment  —  we’re so confident in our ability that the SLA monitors itself. Meaning, if we ever fall short of a service standard, you’d know right away and be compensated  —  no red tape or questions asked.

I’d also like to take a second and give a shout out to our support staff. At SingleHop, we believe in quality, and to that end we ensure that we never outsource our support, that we always have technicians available to help you 24/7/365, and that we hire some of the best and brightest in the industry.

I can say with 100 percent certainty that our support staff is what sets us apart from other companies, and their unwavering dedication to the craft really shows through in this award.

For you, this means SingleHop is the best possible choice for your support needs.

Our Managed Hosting plans are structured so that someone who knows your business and environment is always available to help out when things go wrong. If your server goes down at 3 a.m., we’re here to fix it, and you didn’t even have to hire your own full-time sysadmin to look at it. Got a networking problem? Don’t worry, we have network specialists. Have some security questions? We’ve got security experts! Need some general server optimization advice? We’ve got you with that, too. Here at SingleHop, support is always ready to help.

Give us a call and find out for yourself.

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Will Bennett
Will Bennett
Technical Support Supervisor

Will Bennett is a technical support supervisor at SingleHop, and has been with the company since 2015. Prior to this role, Will worked in Health Information Technology, eSports and politics. He as a degree from the University...READ MORE

Award-Winning Support

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"I feel the customer service is light years better at SingleHop than with my previous provider. I love that I can call the 24 hour support line when things are simply easier to explain on the telephone than in a support ticket. "

Jane, SingleHop Customer

"Wonderful service. We really appreciate your willingness to work with us to help our business succeed. "

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"As always I can depend on SingleHop Tech Support team for an assist whenever we need them. They’ve exceeded our expectations each and every time for the last 7 years. "

Rodney, SingleHop Customer

"Excellent! Hardware and software are important in this environment but what is truly outstanding is the tech support that comes with it!"

Kenneth, SingleHop Customer

"[The] completed task has made a serious difference in the server’s performance. Thanks for digging deeper. The efforts/findings were so worth the time taken, in my eyes!"

Michael, SingleHop Customer

"The crew is indeed outstanding. Everyone is involved with your case; they respond promptly and accurately.
They are always correct and incredibly fast."

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