Community Snapshot: A Look at Who’s Signing Up for AI

May 10, 2016

Who is AI for? It’s a question our development and leadership teams have been receiving a lot as the server management software platform approaches its beta launch.

The simple answer: AI wasn’t designed with just sysadmins in mind. It’s useful for pretty much any individual or department responsible for managing a server or VM inventory — whether a complex multi-cloud environment or a simple bare metal setup.

True, this may sound like an overly broad claim, but we have some supporting data. Take a look at the breakdown of our current AI beta registrants by occupation, followed by some thoughts about why we think AI will resonate with a diverse assortment of IT pros.*    

Ai Blog

Here’s a snapshot of users currently signed up for AI. Reserve your spot now. #devops
Click to Tweet This

AI is for Developers
In IT organizations governed by a DevOps philosophy, the maintenance of servers and cloud instances used for testing and production typically falls to the systems or app developers themselves.

But there’s a common problem with this arrangement: The routine upkeep required to keep servers online can be a major impediment to agility and productive development cycles.

The primary goal of AI is to reduce the amount of resources dedicated toward resolving emergency server issues by preventing those issues altogether. This is achieved through automated monitoring, mass patching and the ability to quickly take action on alerts via the AI desktop or mobile app.

Fifteen percent of AI beta registrants are software developers. Our guess is that most of them would trade the time currently spent patching servers for work spent pushing their projects forward.

AI is for IT generalists and the Do-it-All CTO/CIO
Startups and small businesses rarely have the luxury of a fully staffed IT team or the budget for enterprise-grade management software. IT generalists and CTOs/CIOs make up 40 percent of AI’s beta registrants, many of whom told us they’re a one-person show. For them, server management is but a single function among many critical to their IT operations. There are typically two common paths to approaching the “keeping the lights on” part of their job: use an assortment of RMM (remote monitoring and management) tools to keep tabs on the health of their server inventories or outsource these tasks to a managed services provider.

AI addresses and improves upon both of these options. First, it consolidates the 3-4 tools it often takes to comprehensively manage server operating systems into a single, free SaaS platform. Second, future releases will allow time-strapped users to seamlessly offload individual tasks to SingleHop admins.

AI is for SysAdmins
A quarter of AI beta registrants are sysadmins. We think they’ll be drawn to AI’s efficiency-driving capabilities. For instance, patching a few dozen servers may not pose a major technical challenge for them. But it does take effort to stay aware of new patches, and a fair amount of time to install updates one-by-one.

By letting users know about a new patch within minutes of being released and allowing users to install multiple patches at once, AI drives efficiency on both of those counts. We hope sysadmins see AI as both a first line of defense and automated assistant for execution of routine tasks.

It’s equally useful for teams of sysadmins, as well. With features like RBAC (role-based access control) and quick actions that let you assign an action item to a colleague for further investigation, the platform lets teams collaboratively control OS-maintenance workflow regardless of where the servers live. In fact, SingleHop’s team of sysadmins will be using AI to orchestrate every server we manage for customers.

Overall, we see the diversity of occupations signing up for AI as an indicator of the far-reaching need for scalable, affordable server and OS management software – a tool fit for an enterprise or SMB that surpasses the limited scope of typical RMM tools.

We’ll have news regarding launch dates, as well as a video tour of the interface, very soon. For now, there’s still time to sign-up for the beta if you haven’t done so yet! Learn more at http://try.ai.

*Data based on a January survey of AI beta registrants.

Award-Winning Support

Explore SingleHop
Read Also:
SingleHop Evolved: Our DNA Rooted in Automation SingleHop Hosts SaltStack Chicago Meetup Group Corralling Server Sprawl with AI
Ryan Hunt, Editor
Ryan Hunt
PR & Content Manager

Ryan Hunt is editor of the Think IT Blog. He has a decade of experience in internal communications, public relations and market research. Prior to SingleHop, Ryan served as a researcher, writer and spokesperson for CareerBuil...READ MORE

Award-Winning Support

Explore SingleHop
Recent Tweets

Ready to Transform Your IT Strategy?

From groundbreaking server management software and automation platforms to custom, flexible managed infrastructure solutions, we win customers because we put customers’ unique needs at the center of every solution.

"I feel the customer service is light years better at SingleHop than with my previous provider. I love that I can call the 24 hour support line when things are simply easier to explain on the telephone than in a support ticket. "

Jane, SingleHop Customer

"Wonderful service. We really appreciate your willingness to work with us to help our business succeed. "

Aviva, SingleHop Customer

"As always I can depend on SingleHop Tech Support team for an assist whenever we need them. They’ve exceeded our expectations each and every time for the last 7 years. "

Rodney, SingleHop Customer

"Excellent! Hardware and software are important in this environment but what is truly outstanding is the tech support that comes with it!"

Kenneth, SingleHop Customer

"[The] completed task has made a serious difference in the server’s performance. Thanks for digging deeper. The efforts/findings were so worth the time taken, in my eyes!"

Michael, SingleHop Customer

"The crew is indeed outstanding. Everyone is involved with your case; they respond promptly and accurately.
They are always correct and incredibly fast."

Juliana, SingleHop Customer