Testimonials
Sometimes, our clients send us an E-mail thanking us for our work. With their permission, we post the complete, unedited E-mails on this page. If you would like to submit your own story, please send it to the sales department.
-
From: Cheryl Webber Subject: www.collectaway.com Date: June, 2008
Message:
Hello,
I just wanted to give some feedback here. I've been with several different shared hosting companies and most of them stink. It's just the nature of the beast I suppose. I outgrew them about 2 years ago and purchased a VPS account. It was the worst. I guess that it was probably fine if the user knew what they were doing but I didn't. And trying to get support was like pulling teeth. At one point I was told that I just had to figure it out myself. After struggling with it for several weeks I gave up and closed the account.
I've been limping along with shared hosting again until I took the plunge and got a managed dedicated server with SingleHop. I spent several days researching online and asking questions before I picked them.
I have to say that I've received more support, guidance and professionalism from SH in the last 48 hours than I have received from all the hosting companies I've used in the past combined. They are lightning fast at responding to questions and support tickets. If the first few days experience as a customer is any indication then I'm going to be a very, very happy camper!!
http://www.webhostingtalk.com/showthread.php?t=702399 -
-
From: Jeremy Miller Subject: tffhosting.com Date: May, 2008
Message:
Hello,
Awesome, sorry that I could not get back to you quicker. Thanks for the awesome support and quick response. I have never had service like this before. I am totally shocked. Most companies don't care about their customers or doing things in a timely fashion.
Thanks,
Jeremy Miller
www.tffhosting.com -
-
From: Jared van Aalten Subject: WDSB.net - SingleHop Testimonial Date: April, 2008
Message:
To SingleHop,
I am a very recent customer to Single Hop having signed up a week ago. I just started setting up my server today, and, of course, had some technical issues. Well, your tech support was all over my server - and on a Sunday night, to boot. I figure the one time a support staff would be sleeping, but they were actually trying to fix my server before I even knew there was a problem.
I had the honor of working with Garrett Murphy and Sam Bowling. Both were prompt, knowledgeable, and went above-and-beyond what I would have considered satisfactory. I am so used to other hosting companies and never even hearing from anyone with technical knowledge beyond working a toaster. To know that there is an expert staff willing to help me is well worth the extra money. (Although I did learn a lot about managing a server having to do it all by myself with other companies!)
Thank you, SingleHop, for putting my mind at ease when it comes to hosting.
Jared van Aalten
WDSB, Web Design Small Business
web: http://www.wdsb.net -
-
From: Paul P Subject: SingleHop Server Date: March, 2008
Message:
Dear Chris,
We had experienced problems with setting up our new email server in the last couple of days. I understand that we had put your technical staff under some pressure. I am glad to say that all the technical issues have been resolved satisfactorily
I am sorry that it had to be escalated, but with the benefit of hindsight, it was necessary. I think it's only fair to say that we have been receiving some very good technical support from SingleHop in the last couple of days. We are particularly grateful to the help of your Junior System Administrator Ronald Cotoni who went all the way and resolved issues after issues.
I would be grateful if you could convey our gratitude to Ronald, your VP of Operations, and other staff concerned. Last but not the least, thanks to yourself for taking this issue up
Much appreciated.
Paul P
UK
PS. We are about to launch a new app in Facebook within the next few days using the new server. -
-
From: Chris Phillips Subject: SaveASale.net Date: February, 2008
Message:
Dan,
The personal service we receive from Single Hop on a daily basis in second to none, I know no matter time or day it is, i will have someone to speak to within minutes to get my problems solved. From my company's infrastructure point of view again the responsiveness and speed of your data center team to upgrade our servers is truly exceptional and my customers demand. I look forward to taking my company to a whole new level thanks to SingleHop. Thanks again, and hope you (and everyone there) have a great new year!!!!
Chris -
-
From: Michael Raquet Subject: FOTOGRAPHIX Date: December, 2007
Message:
Drew,
All I can say first is THANK YOU so much with all your help. Now SingleHop was a great find. I only have good things to say, and am very glad I made the decision to sign-up. SingleHop will be able to provide my company with the level of service I need and my customers demand. I look forward to taking my company to a whole new level thanks to SingleHop. Thanks again, and hope you (and everyone there) have a great new year!!!!
Michael Raquet
