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SingleHop Customer Service

We're well known in the industry for the quality of our tech support. There are a few simple ways to get support from SingleHop.

For highly technical inquiries, we always ask that you submit a ticket before calling us. A ticket allows us to keep track of where the issue stands, who has worked on it and what they did.

In most cases, it will take us no longer than 25 minutes to respond to a ticket, and most of the time faster than that. Similarly, in most situations, our telephone hold times are under 20 seconds. When and if things get very busy, or an issue causes problems for multiple clients, our hold times and ticket response times may increase temporarily due to the increased load. By submitting a ticket first, you allow us to also prioritize issues and fix the important stuff first.


Introducing New Priority Ticket Option

New option available in LEAP webtop, LEAP mobile and LEAP widgets: Priority Ticket Response. When checked, this will guarantee that your ticket is answered in 15 minutes or less by an experienced SingleHop data center engineer. When submitted via LEAP webtop or LEAP widget there is a $9.95 fee per Priority Ticket. However, if you submit your Priority Ticket via LEAP Mobile, it's free.
 
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