SingleHop Customer Service

We're well known in the industry for the quality of our tech support. There are a few simple ways to get support from SingleHop.

For highly technical inquiries, we always ask that you submit a ticket before calling us. A ticket allows us to keep track of where the issue stands, who has worked on it and what they did.

In most cases, it will take us no longer than 15 minutes to respond to a ticket, and most of the time faster than that. Similarly, in most situations, our telephone hold times are under 20 seconds. When and if things get very busy, or an issue causes problems for multiple clients, our hold times and ticket response times may increase temporarily due to the increased load. By submitting a ticket first, you allow us to also prioritize issues and fix the important stuff first.

  • Technical Support


    Server reboots, system administration, networking issues, and any other technical issues.

     24x7 Help Line
     (866) 817-2811 x300
     (312) 447-2589 (direct dial)

     Online Trouble Ticket
     Please Login

  • Account Executives


    Sales, billing issues, payments, non-technical issues, customer service and customer care.

     Account Executives
     (866) 817-2811 x100
     (312) 447-2587 (direct dial)

     Meet Our People
     View Staff Profiles

     Online Trouble Ticket
     Please Login

     Send a Simple E-mail
     billing@singlehop.com

     Or, use our Live Chat
     Chat with Us Live

  • Other Inquiries


    Just call our office and tell us how we can help you.

     Office Phone Number
     (312) 447-2587
     (866) 817-2811

     Send a Simple E-mail
     sales@singlehop.com

     Or, use our Live Chat
     Chat with Us Live

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