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Location:
SingleHop
1-866-349-0689
SingleHop data centers are staffed 24x7 by skilled technical support engineers and data center techs. We can be reached via telephone and ticket management system from inside your LEAP control panel. Please use the ticket system when possible, it is your friend and will help route tickets to the right departments, ask the right questions and generally streamline the support process. Remember that tickets enter the queue at the same speed as phone support requests and are prioritized accordingly based on the issues severity and not the method in which the request was received.
For example: The Bill of Rights Guarantees that it will replace broken hardware in 90 minutes or less.
For example: If the SingleHop Network goes down for 30 minutes, you can receive a 5% credit on each impacted device.
For example: Request a report from us anytime that shows your uptime statistics and hold us to it.
When you call SingleHop, you will speak to a SingleHop engineer in one of our offices or data centers. Never an outsourced call center.
Made in the USA. Every service requests will be handled by SingleHop employees in the United States.
Want to see if we're making the grade? Simply request a report card and we will provide you with a detailed report that indicates how we are performing for you, on average, relative to the above SLAs.
