Featured: Dedicated Servers B
Using our automated platform and based on our industry leading SLA, we can bring your bare metal server online in minutes not in hours, guaranteed.
We are constantly working on fine tuning our support system for quality. From the time you send us a ticket, we have you covered with a series of guaranteed response times and senior staff escalations.
Our SLA guarantees 100% network and power uptime because your infrastructure needs to be working whenever you need it, every time, and all the time.
All of our support is handled via in-house technicians. We do not outsource, nor use massive call centers for our support, technicians, or billing.
Our Bill of Rights SLA defines clear benchmarks for performance for every server, every service. It provides real-time transparent reporting and accountablility straight from the LEAP Client Portal.
The LEAP platform was designed with powerful features and ease of use in mind. LEAP is your single pane of glass to your entire virtual data center.
A global network is a means to reach a global audience. Whether you have visitors or customers from around the world, SingleHop insures you can reach that audience without fear of latency.
Automation is a philosophy that we extend to our customers. The same API we use to power our full-featured control panel, LEAP, can be used by our customers directly.
Our industry leading SLA is our guarantee to you that we will deploy your infrastructure fast, with always-on connectivity, and quality support.
|Dedicated Server Deployment||3 Hours|
|Cloud Server Deployment||5 Minutes|
|Hardware Replacement||90 Minutes|
|First Response to Support Ticket||1 Hours|
|Ticket Update Frequency||2 Hours|
|Escalation to Senior Staff Time||90 Minutes|
|Migrations||We provide time estimate|