Industry leading automation, LEAP control panel with mobile apps, the Industry's best Service Level Agreement and better service with our No Outsourcing/No Call Center guarantee.Learn More
We have always had extremely rigid internal standards for our tech support teams. These closely monitored objectives are how we continue to set the bar high and improve our customer service.
The Bill of Rights is based on exceedingly granular goals that are completely visible to our customers.
|Dedicated Server Deployment||3 Hours||48 Mins. Avg.|
|Cloud Server Deployment||90 Seconds||55 Seconds. Avg.|
|Hardware Replacement||90 Minutes||42 Mins. Avg.|
|First Response to Support Ticket||1 Hour||8 Mins. Avg.|
|Ticket Update Frequency||2 Hours||1 Hour Avg.|
|Escalation to Senior Staff Time||90 Minutes||78 Mins. Avg.|
|42 Mins. Avg.|