Managed Hosting Services Catalog

• General Managed Services

  

  General Managed Services (GMS) offers 24/7/365 on-call and on-demand system administration and 'remote hands' services (1). GMS includes trouble shooting, upgrading, software installation(2) and other features.
  
  GMS offers a complete managed hosting experience. Managed web hosting services are designed for organizations that do not have 24 hour IT-staffing, and need support for basic web hosting services, as well as control panel troubleshooting.

  E-mail Supported	IMAP, POP, SMTP, Exchange
  DNS Supported	rDNS, Forward DNS
  Web Servers Supported	Apache, Microsoft IIS
  Database Supported	MySQL, MS SQL
  Java	JSP, Tomcat
  Control Panels	cPanel, Plesk, DirectAdmin
  System Administration Time	2 Hours (Additional Hours are $75 Per Hour)

  $69.95/month

• QuickReaction™ Monitoring

  

  QuickReaction monitoring places your dedicated server front and center in our network operations center, and if your server at anytime becomes unreachable, one of our on-site data center technicians will immediately begin addressing the situation. Reactive managed hosting at its best.
  
  QuickReaction monitoring is designed for organizations that need immediate assistance when ever your dedicated website hosting server is down. By selecting QuickReaction monitoring, your managed dedicated server will be added into our monitoring systems. If your managed server or dedicated hosting server appears to be down, our administrators will troubleshoot your managed server, and attempt to bring everything back online to ensure uninterrupted service.

  Hardware	every 2 minutes (via SNMP)
  HTTP / HTTPS	every 1 minute (via SNMP)
  FTP / SFTP	every 1 minute (via SNMP)
  DNS	every 1 minute (via SNMP)
  SMTP/POP/IMAP	every 2 minutes (via SNMP)
  MySQL / MS SQL	every 2 minute (via SNMP)
  Ping Test	every 1 minute

  $30/month

• Automatic Event Notification

  

  Automatic Event Notifications (AEN) are conducted by SingleHop's custom configuration of the industry standard Nagios monitoring system, which is an open-source critical system monitoring application used by some of the largest organizations in the world. This advanced dedicated hosting monitoring system is used in our network operations center, and will alert you when services for your dedicated hosting server you specify are unreachable.
  
  AEN uses the same notification system as QuickReaction does. The service is often used in combination with QuickReaction to provide both SingleHop engineers and your own team with event notification.

  Hardware	every 2 minutes (via SNMP)
  HTTP / HTTPS	every 1 minute (via SNMP)
  FTP / SFTP	every 1 minute (via SNMP)
  DNS	every 1 minute (via SNMP)
  SMTP/POP/IMAP	every 2 minutes (via SNMP)
  MySQL / MS SQL	every 2 minute (via SNMP)
  Ping Test	every 1 minute

  $10 /month

• Kernel & OS Updates (for Windows & Linux)

  

  Whether you select a Linux dedicated server or a Windows dedicated server, our Kernel & OS Updates managed service will constantly keep your server up-to-date to keep it secure and current. It's important to both the integrity of the network, and particularly the reliability of your managed web hosting server to always have the latest updates and patches applied to the software that you're using.
  
  This service insures that your software is always up-to-date and secure. While we cannot protect against weak passwords or insecure scripts running on the server, it will insure that the operating system is patched to the latest released version of the Kernel which SingleHop considers stable.
  
  By being open source community sponsor of Kernel.org, the CentOS Foundation and a mirror sponsor for cPanel, we are able to have access to the latest versions of the Linux Kernel, Cpanel and other products quickly -- and we are able to update your dedicated servers software via our internal network saving time and bandwidth.
  
  NEW SINGLEHOP EXCLUSIVE! Kernel & OS Updates now includes Ksplice Uptrack for Linux servers. The technology offers Linux customers Reboot-less Kernel Updates means your servers core operating system is automatically updated without the need to restart your server. Given that currently most updates do require a server reboot, and that each reboot amounts to a few minutes of downtime, reboot-less updates can save your business hours of downtime every year. Best of all, it's free with SingleHop Kernel & OS Updates.
  
  Ksplice Uptrack is a new service that lets you effortlessly keep your Linux systems up to date and secure, without rebooting. SingleHop is proud to announce an exclusive partnership with Ksplice to offer the Uptrack service to our customers.
  
  

  $25 /month

• SelfService Backup Space

  

  SelfService Backup Space offers secure remote server backup storage services. SingleHop provides storage space and connectivity while you are responsible for configuration, creation and transmission of backups from your server to the backup node. Because backups are so critical for any organization, SingleHop offers a very simple, per-gigabyte stored backup pricing technique.
  
  SingleHop also offers RAID configurations, secondary hard drives, dedicated MSA storage space, backup node storage and replication/data synching solutions as alternatives to backup space. There are many ways to back up your data, for details and help in selecting the best one for your organization please contact your Account Executive.

  10 GB	$10/month
  20 GB	$20/month
  30 GB	$30/month
  50 GB	$50/month
  100 GB	$95/month
  Need More?	Contact Sales for Quote

  $1 /GB/month

• Automatic Backups (powered by R1 Soft)

  

  SingleHop offers R1 Soft solutions (with Free CDP Agent Software³) to allow for bare-metal backup restoration. Bare-metal backups enable entire server snapshots to be stored and retained.
  
  Using R1 Soft backup solutions, individual files, databases, database tables, directories, or even past versions of files can be restored at the click of a link inside of LEAP. The easy access restoration system enables rapid replacement of lost or deleted files.

  10 GB	$15/month
  20 GB	$30/month
  30 GB	$45/month
  50 GB	$75/month
  100 GB	$150/month
  Need More?	Contact Sales for Quote

  
  

  $1.50 /GB/month

• RealExpert™ Security Audit

  

  A monthly security audit is included with the purchase of our Kernel & OS Updates, Server Side Virus Scanning, or Spam Filtering. The Security Audit will be conducted on request by our experienced team of administrators, and will cover the many known security exploits on your managed server. Security scan does not include scanning of applications or "pen testing" services. Scanning is limited to scans of the server itself and the ports open on it. Rootkit checks are also available on request.

  Linux Servers	Manual Security Scan and Audit $149, Recurring Security Scans $99.
  Windows Servers	Manual Security Scan and Audit $199, Recurring Security Scans $99.
  Kernel & OS Update Subscribers	1 free Manual Security Scan per month with K&OS Updates service. Additional scans $49.

  $99 to $199

• Private Bandwidth Pool™

  

  Combine your servers bandwidth into one large pool and share your bandwidth allocation between your servers. Private Bandwidth Pooling enables you to combine your bandwidth limitations from all your servers into one large limit. This can be useful if you have back-end servers that have bandwidth allocations but do not generate traffic. When combined with our Private Network offering, this can be an extremely cost effective service.

  $35/month

• Server Side Virus Scanning

  Install and manage server side anti-virus software on your SingleHop server. Includes regular fingerprint updates. Anti-virus software provided by ESET Node32 technology. ESET uses both signature-based and heuristic powered anti-virus software to scan and identify viruses and trojan horses in all their iterations. Both e-mail messages being sent and received via your server are scanned. All files added, modified, accessed or used by the operating system are also scanned.

  $5/month

• MailFoundry Spam Filtering

  SingleHop Spam Filtering is powered by advanced Mail Foundry spam filtering appliances. We offer our default settings or custom configuration or control panel access for large number of domains being filtered. Please contact your Account Executive for more details.

  Single Domain	$39.96 per domain, per year
  Block of 100 Domains	$129.00 per year (60% off)

  $35/month

• SnapShield™ On-Demand Firewall

  SnapShield™ is SingleHop's custom-designed on-demand firewall product. It enables any SingleHop customer to be able to instantly lock down access to a specific server or a group of servers through the LEAPwebtop interface. SnapShield is powered by enterprise-grade Cisco™ firewall technology.
  
  For most situations, you won't need an active, always-on firewall. If you need an always-on firewall, then consider purchasing your own dedicated hardware firewall, as it may be a better long-term option. However, for most dedicated server users a software-based firewall (such as Windows firewall or APF on Linux) is more than sufficient most-of-the-time.
  
  SnapShield enables you to click a button in LEAPwebtop and enable an advanced, enterprise-grade hardware-based firewall on the network level. This means its online instantly, and starts protecting you right away. Here is a diagram that demonstrates a configuration with SnapShield enabled:
  
  

  $39.95 /month