... and high quality technical support from our team of never-outsourced System Administrators.
Our promise to you is simple: We will provide you with 1-on-1 service from experienced team members. We will make sure that you are happy with the quality of service we're providing and we will never outsource our support. When you call for help, you are talking to one of our dedicated staff members in Chicago.
Every customer is assigned a dedicated Account Executive and sometimes an Account Manager as well. Instead of speaking to a call center representative when you need help, you will always speak to the same people. This way your Account Executive can learn your needs, understand your requirements and greet you by your first name. We believe this level of relationship offers an overall superior experience.
SingleHop was a great find. I am very glad I made the decision to sign-up...
An Account Executive is responsible for the quality of your customer experience. AE's will monitor your tickets. Review your billing. Help you order your servers. Customize your configurations. They'll follow up with you to make sure that you're happy, and they'll make things right when you're not. We like to think of our AE's as your 'friends on the inside.'
Chris Larkin, one of our first Account Executives, is always on his toes ready to answer any and all questions that customers can throw his way. Chris makes sure our customers get the servers...
Miguel is a little new around here. More info about Miguel coming soon.
Stephanie comes to us from the beautiful, sunny beaches of Miami where she was living for the past several years. Previously working in advertising and sales support for the past few...
Whitney is a little new around here. More info about Whitney coming soon.
Dan Ushman helped co-found SingleHop in 2006. Currently, as our active VP of Sales, Dan is involved in all day-by-day operations of our sales department. Dan's a glorified work-a-holic...
