When SOA World was looking for an expert to explain service level agreements they came to us and tapped Mr. SLA himself, Dan Ushman. And why wouldn't they? SingleHop's Customer Bill of Rights is an industry leading SLA providing operational transparency between customers and ourselves.
Our Bill of Rights was designed to be our moral compass and sets a standard within SingleHop for what we can provide, how we can provide it, and how you can hold us responsible and accountable when we don't deliver. And quite honestly, all SLAs should be written with that in mind.
You can read what Dan wrote about SLAs in general here at SOAworld:
Your Service Level Agreement Stinks
Do we practice what we preach?
Check our SLA and see how it compares to what Dan says are the best practices:
SingleHop Bill of Rights SLA