Oct 19, 2011
Marc Bollinger

We here at SingleHop, take great pride in attracting and retaining talented individuals.  So with that, I give you the words of our Senior Project Manager, Marc Bollinger.

Ohh, the importance of project management. You know, I came into the wonderful world of SingleHop less a month ago and quickly  realized the level of importance of keeping teams working together to meet a common goal. I remember back in college, one of my professors used to joke about what happens after you add more than 6 people to a team. He would say it’s like trying to feed a room full of 50 kids, all wanting something different to eat. The reality is, you will almost always have more than 6 people on a team trying to accomplish the same end product. You have a billing team that needs to understand the potential impact of product roll-outs on billing procedures. You have have a support team that needs to fully understand the new product and be able to support with confidence. You have a development team, that is in charge of making the product work, whether it’s with software code for full automation, or a team in charge of putting a product together. You have a sales team that need to be the most knowledgeable about a product, understand the who, what, when, where and why of the product.

All of these teams need someone they can report to that understands each of their roles in a product launch. Project management is much more important than people generally think. You aren’t the manager of a project, you are the cohesive being that brings all the necessary departments together. Without someone in this position, you typically end up with an endless cycle of each department not knowing what the goal is of a new product or change to an existing product. Assumptions start to be made, conclusions are reached without discussion, and it ends up to be a pretty big disjointed mess.

I remember back in high school, I took a class where we would go to the various elementary schools around town to more or less teach the kids life lessons of working with others. One of the exercises was to take the kids, put them in a circle and one would start by whispering a sentence to the person next to them. Around the room they would go until it would end up back with the kid that started. You can only imagine how wild and crazy a difference the sentence became after it was whispered to 30 kids around a circle. This happens in business quite often and it’s absolutely devastating if you don’t have a “common” person that understands the product and it’s involvement with all the working parts of an organization. This is why project management is so important – it’s a necessary function that every business should embrace to ensure products get rolled out on time, on budget, and with all the departments working together cohesively to the support the product to ensure success!

 

Thanks for reading,

Marc Bollinger

Senior Project Manager

 

Comments

    Hi Marc,

    This is the first time I read about the application of project management in web hosting. I thought that web hosting, once the operation is up, is reduced to just keeping the operation up and ensuring that customer request are handled properly.

    Is it possible to list some of the projects you manage?

    Posted by PM Hut on October 20, 2011 Reply
    Marc Bollinger

    That may be true for some web hosting providers, but the game is constantly changing and you must be on the top of your feet with the next product idea or rehash of an existing product.

    The web hosting space is constantly changing – New innovations and product offerings are what separate you from the rest.

    Posted by Marc Bollinger on October 20, 2011 Reply
    Dan Ushman

    I’ll give a few quick examples & there are many, many more that we are working on regularly.
    - development and deployment of our new client portal
    - automatic deployment/provisioning systems
    - internal automation tools that increase efficiency for us & our customers
    - reseller platform (tandem) and making our products all resellable
    - mobile accessibility (iphone, blackberry, etc.)
    - many more

    Posted by Dan Ushman on October 21, 2011 Reply

    Dan provided a number of examples of the internal projects our staff of developers are currently working on to improve the level of automation and control we are able to provide to our clients. Our project managers are also busy developing new services and platforms that will offer niche hosting audiences a more targeted, more complete hosting solution. We have products coming soon that will make it easy for a SingleHop client to build a complete hosting solution that fully meets their specific needs and requirements. Our solutions center will offer clients the ability to leverage any number of common and custom hosting solutions from fully PCI compliant hosting services and software applications to small business VOIP hosting and hosted email marketing applications.

    Posted by Brad Miller on October 22, 2011 Reply

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