I am happy to announce that the industry’s best SLA just got better! When we launched the Customer Bill of Rights earlier this year, the goal was to not only offer complete transparency but to literally offer savings and value to each client. The fundamentals of the Bill of Rights are the exact same as [...]

We have some big news from our Tandem program! As you know, we completely redesigned and launch a subsite earlier this year as well as added new products. But we’re happy to announce there is even more now. The entire idea behind our Tandem reseller program is to give those customers every possible advantage and [...]

I am happy to report the good news does travel fast and far! I am even happier to report that good news does not always mean dollars and cents. Our two co-founders have been extremely generous over the past 5 years donating to a number of charities. The best part is, they do it because [...]

I am thrilled to announce that we will have a third data center opened and ready for business sometime in May 2012. Currently, our two data centers are located in the Chicagoland area but that is about to change! It looks like our fearless mascot, Poindexter is heading west. The newest data center will be [...]

I am admittedly and proudly a Mac user. And like all Mac users, I know that when an issue comes up, whether it is a hardware and/or software problem, I can always find answers at the Genius Bar. Sure, the name might be a little too much but I will tell you that I have [...]

In a previous post I alluded to a recent victory our data center technicians and development team captured. Now maybe I’ve been watching too much March Madness, but this was an absolutely unbelievable accomplishment by some of the hardest working guys in the industry. I am very grateful that our Director of Facilities alerted the [...]

It’s that time of year again! The time of year when you find yourself cheering for school you’ve never heard of. This time of year for buzzer beaters and Cinderella stories. It is March Madness! We apologize for the late notice but it was a creative spark that happened at the 11th hour from our [...]

Most of us work on a computer or even computers, throughout the day. We move from application to application, website to website, and all of this is happens without a second of thought behind how it all really works. I remember my first week on the job when one of our co-founders said “the hosting [...]

If you’ve read my post on the value of good statistics-gathering, you may have guessed that SingleHop is gathering a lot of statistical data for our clients. In fact, we have very extensive performance data on VMs and their nodes — so extensive that it was overwhelming our ability to deal with the flood of [...]

We have all been disappointed with a product or service we have purchased at one time or another. I think the value, from a monetary standpoint, has a lot to do with the amount of disappointment felt when that product or service doesn’t quite work as advertised. For instance, if you get one bad peanut [...]