Aug 4, 2009
livezilla

We have been using LiveZilla to help sell dedicated servers for the last couple of months and so far it has been working very well. One of the biggest motivators to make the switch was the value that we can get from LiveZilla versus LivePerson. LiveZilla provides free live chat support with no limit on the number of users, unlike LivePerson that charges a fee per user. When it comes to our office we need several users online so the costs can be made up over a year.

LiveZilla also allows for customization and branding with our own logo when initiating a chat (see photo right). As you can see, it still has Poindexter (the cute frog) and our SingleHop contact information. When using our live chat you will see one of our handsome account executives pop up in the window ready and waiting to assist you. When this happens this is what we see on our end (see picture to the left).LiveZilla

One of the features that I like best on LiveZilla is their GeoTracking which enables the user to see exactly where the person you are currently chatting with is located. Along with the person you are chatting with, you can also see where all the visitors to your site are coming from. Another feature I like about LiveZilla is the ability for visitors to rate the support we provide them and offer us feedback. So far visitors or clients to our site have said that I am perfect and I provide top notch service! (Now you know why I like this feature so much!)

Feel free to give me some feedback if you use or have used LivePerson and/or LiveZilla – would love to hear your thoughts! :) SingleHop.chat_1249071843051

Comments

    wow! I am impressed with LiveZilla. I am going to start my new webdesigning company soon and would like to give it a try for live support. Thanks for the useful info.

    Posted by Rahul Nimawat on August 4, 2009 Reply

    Thank you Rahul for your comment! :) I definitely recommend LiveZilla to anyone looking for live support. If you start using it anytime soon, please let me know how it goes.

    Posted by StephO on August 4, 2009 Reply

    Glad you guys are finding it useful ;) i told Dan it was a great product

    Posted by Christopher Downs on August 4, 2009 Reply

    Unfortunately, the developers of this livechat software are biased towards Windows users, which makes this a very ineffective tool for those who choose to not pay money for an inferior, poorly developed OS like Windows. I, for one, cannot let myself knowingly support any Microsoft product aside from the one licensed copy the industry forces us to maintain on the network to run as a testing environment for IE ( as we are a web development company ). It baffles me, that these days, when Windows market share shows obvious decline as users become more educated on better alternatives, companies are still releasing software solely for Windows. The only livechat software I have used is mibew ( http://openwebim.org/ ) as it has a web based admin control panel for operators, and is also free.

    Posted by Adam Diehm on August 4, 2009 Reply

    What I love is the ability to co-browse pages with prospects, and see the search strings that brought them to the site. For a free product, it’s absolutely top notch.

    Posted by Steve on August 19, 2009 Reply

    Wow, just gotta say nice job on this switch and at first glance it doesn’t even look like LiveZilla with the customizations you guys did. Keep up the good work!

    Posted by Don Nisewarner on August 23, 2009 Reply

    Thanks so much guys for your replies! The feedback is greatly appreciated. :)

    Posted by Stephanie on August 24, 2009 Reply

    Yeah.. LiveZilla is great, I’m also using it.. but you have really good customized it to your site…. :)

    Posted by Web 2.0 on September 8, 2009 Reply

    I notice your live chat button on this website still opens up liveperson. When will you be using LiveZilla on this site?

    Posted by Liam on December 2, 2009 Reply

    Liam,

    By chance has the website been bookmarked? It may just be outdated. If you can provide me with the link, I will take a look. Thanks. :)

    Posted by Stephanie on December 3, 2009 Reply

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