Quality customer service is hard to come by these days in any sales type atmosphere, including web hosting. Â I cannot count how many times Iâ€™ve been left on hold, listening to the dreadful elevator music, waiting for an actual person to speak with. Â Not to mention, when a person finally gets on the line, they usually seem very annoyed to talk with me, as if my cable box not working is my fault and I should deal with it myself. Â So when great customer service comes along, it is really something that you want to hold onto, and luckily SingleHop has just that.
No one knows that more than Patti Boquist, a former SingleHop client, who came back to us because of the customer service. Â According to Patti, SingleHopâ€™s customer service is second to none.
â€śI need someone I can rely on,â€ť Patti said. Â â€śI donâ€™t know anything about servers, and the support at SingleHop is so knowledgeable and timely; it is fantastic to talk to people who know exactly what they are talking about.â€ť
Patti makes her living as an online retailer, so a dependable web hosting company is something she knows is key to her success.
â€śI wouldnâ€™t say I present a normal business model. Â I make jewelry and sale online, Iâ€™ve been an online business seller since 2005, but mostly through ebay, until I built my own site, so a dependable web hosting provider is my number one priority.â€ť
Her website, www.thecraftmeet.com, allows consumers to browse not only her products, but also display their own for sale over the internet.
Patti was a SingleHop customer before, but left due to pricing. Â As a new business owner, her income wasnâ€™t yet established, but at the time she didnâ€™t realize she could work with SingleHop on pricing.
SingleHop Sales Manager, Kyle Kinder, said he was happy to work with Patti to deliver the right product for the right price.
â€śWe were able to customize a package for her,â€ť Kinder said. Â â€śThe great thing is, as her business grows, she will be able to easily add to her services down the road.â€ť
â€śKyle is absolutely awesome,â€ť Patti said. Â â€śThe support is just as great. Â What else can you do but show appreciation for people when they do their job, and do it in a gracious and easy to get a hold of manner.â€ť
To Patti, great customer service is even worth paying a little more. Â The reliability she receives with SingleHopâ€™s backups, and around the clock customer service, help her sleep at night. Â Patti said she is proud to be back with the SingleHop family.
â€śYou donâ€™t know what a sinking feeling it is to wake up and find your site down, itâ€™s really troubling when you rely on a site for your income, I donâ€™t have that problem with SingleHop.â€ť
SingleHop has made it a mission to provide the best customer service possible. Â With features such as LiveChat, and the Customer Bill of Rights, SingleHop has managed to give clients something many other companies cannot, a peace of mind.