Comments on: SingleHop’s Customer Bill of Rights http://www.singlehop.com/blog/customer-bill-of-rights/ The Official SingleHop Blog Wed, 15 May 2013 18:14:22 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Jehzeel http://www.singlehop.com/blog/customer-bill-of-rights/comment-page-1/#comment-6644 Jehzeel Sun, 11 Mar 2012 04:42:08 +0000 http://www.singlehop.com/blog/?p=3197#comment-6644 I mean “me” not “my”. Hehe…

]]> By: Jehzeel http://www.singlehop.com/blog/customer-bill-of-rights/comment-page-1/#comment-6643 Jehzeel Sun, 11 Mar 2012 04:41:28 +0000 http://www.singlehop.com/blog/?p=3197#comment-6643 I really love Singlehop. When my server suffered a 3-day downtime last month, they gave my a 50% discount in my upcoming bill, which is really awesome. :)

]]> By: Ahmed http://www.singlehop.com/blog/customer-bill-of-rights/comment-page-1/#comment-6604 Ahmed Fri, 02 Mar 2012 12:35:25 +0000 http://www.singlehop.com/blog/?p=3197#comment-6604 You know. I can’t help but remembering an incident from about 4~ months ago. I was on the road and one of my SingleHop servers reported to be down, and it was for over 2 hours, and it was just unexplainable. When I was back in my office, I contacted SingleHop about it. Without going back and forth much — although the techs could not find anything in the logs that indicates the server was down due to a SingleHop network failure, I was provided a credit on the account for the server without question. Later on, I discovered the reason behind the downtime was not SingleHop related, it was related to an application running on the server. So I reported that back to SingleHop as I believed the credit was not needed anymore. Being awesome, SingleHop did not void the credit. It was their way of going a couple of extra miles to make the customer happy, and they were successful.

Way to go guys.

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