Adrienne Wicklund

Adrienne Wicklund

Account Consultant

Hours

9AM - 5PM
Mon - Fri

I'm here to answer your questions.

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(866) 817-2811
200 Gbps+ BGP Network
7,903% 3-yr growth
Two time Inc. 500
2010 Inc. 500: 58
2011 Inc. 500: 25
100% Uptime Guarantee
9,000+ Servers

Singlehop Blog

Using Net Promoter Score to Gauge Clients’ Opinions

I recently wrote a blog post about the all important Net Promotor Scores (NPS) and how we use it to evaluate what our clients think of our products and services. It really has become an amazing tool we have now built into our daily  schedule.  We even have the real time NPS feed on a huge flat screen on the wall in our office. Good, bad, or indifferent every score is right there in the open to see!

Costumer Gauge, our partners in the NPS movement recently did a case study highlighting our involvement. You can see the entire case study here >>> SingleHop CustomerGauge


Ten times better. And I like it! 100Mbps Uplink Ports for SingleHop customers.

I would like to start off by saying that I am not just an employee here at SingleHop.  I am also a client.

I have an e5200 server that I bought from SH a few months ago.  On this one, and other servers that I’ve owned, I had 10-megabit connections. Although I wanted more capacity, I could not find a company that offered the specs I wanted, including a 100mbit port, and a price I could afford. Eventually I went with SingleHop because their prices and specs fit best with what I was looking for. They too, though, didn’t offer 100-megabit uplinks. Until now! Starting today, every SingleHop customer has access to 100-megabit uplinks at no cost.

For comparison, most people at their house now have around 5 megabits down, if they have any type of high-speed internet. While this is a good enough speed for most people, it’s definitely not enough for me.  I stream music from my server and need a lot more capacity than that.  I also put a bunch of large images that are not modified from my camera.  They are pretty big and take a while to load even on my 8mbit down and 1 megabit up Speakeasy DSL line. I also use it to RDP into for my AIM and such.  I can even RDP (remote desktop protocol) in from my phone.  With the 100-megabit port I can do all that and more, with less latency, more speed, and even a line of defense against DDoS attacks.

I am happy to know that when I have a bunch of people viewing my pictures and listening to one of the mp3 streams that I am hosting, we all benefit from less lag.


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