What fascinates me most about IT is the amount of information involved in IT. One cannot simply know everything about the industry, because there is always a new product or a new application or a new programming command that enters the arena to shake things up. Often times I feel like that underdog boxer in the corner of the ring with my coach squirting water in my mouth and massaging my shoulders, doing his best to prepare me for the next technical terminology challenge I’ll have to endure. The only hang-up is that I have to act as both the struggling boxer and the motivating coach. Bring it on, I say!
Initially coming into my position, I didn’t know the difference between a dedicated server and the cloud, so the journey has been a rocky one, but ultimately very rewarding. I knew when I started that I would be thrown into the deep end, and it would be a bumpy case of sink or swim. But once I survived those first few weeks of cluelessness (phew), I knew there was a desire to emphasize our internal knowledge base at SingleHop.
Out of that desire for more knowledgeable employees and clients emerged SingleHop University, our company’s first official training program.
Structured similarly to other colleges and universities, SHU is designed to transform even the most uninformed new hire into a tech-savvy, SingleHop guru. By structuring the rudimentary trainings over the course of two full weeks, each employee would have the possibility of earning 72 hours of training before “graduating” and stepping into their role in the company.
Each new employee goes through a two-day orientation (introducing them to the industry and SingleHop) before entering their undergraduate program, which is customized based on their position in the company. Hosting Consultants and Client Service Specialists will take many of the same classes, but each position will have role-specific education tracts to make sure they are 100% comfortable by the time their butt hits their chair.
Creating a knowledgeable community is a value that we strongly believe in at SingleHop, and I’m eager to get our first freshman class to go through the program! With SHU, we can always update the classes to fit into our ever-expanding industry, because each class is tiered and structured by our awesome and experienced department heads.
I believe SingleHop University is really going to set us apart from the other hosting dittos out there, and I’m incredibly excited to for that school bell to ring and a new flood of students to rush through the doors. Okay, so we don’t have a school bell, but I’m stoked anyway!
Andrew Munz
Vibe & Relationships
Dean of SingleHop University
