Stephanie O

Articles by Stephanie O

Mar 31, 2011

We are a hosting company obsessed with service- this means we are also ‘tweakers’. It is only through incessant and consistent tweaking of all our processes and procedures that we can ensure that our customers are taken care of correctly, all the time, every time. So, as we go into the second quarter of 2011 […]

Jun 18, 2010

If you feel constantly strapped to your computer because you are afraid of your server unexpectedly coming offline, fear no more. In the event your dedicated server were to experience downtime, our QuickReaction Monitoring service immediately alerts our on-site data center technicians. Once they receive the alert, our technicians move your server to their top […]

Jun 10, 2010

I often get questions from clients asking what all is included in general managed services and how can it help me? The quick answer is that general managed services gives you 2 hours of technical support for your dedicated server from our team, anytime it is required. Yes that inlcudes 24/7/365. Expert support, all the […]

May 20, 2010

Lately I have been asked several times by clients who are not very tech savvy what are Kernel & OS security updates, and what are Event notifications. Ultimately, they wanted to understand how these would help them as a client. So what are Kernel & OS security updates? They are simply that, security updates that […]

Mar 22, 2010

SingleHop launched its Tandem Reseller Program a month ago and it has been a great success as a lot of new resellers have been added daily! Why has it been so popular? Well, the program is designed to redefine what reseller hosting looks like. It has taken each of the big “pain-points” of reseller hosting and turned […]

Feb 4, 2010

This morning I arrived at work and to my surprise I found a stack of 9 awesome Thank You cards from the grateful children at Casa Central sitting on my desk. Decorated with drawings and words of gratitude, it instantly put a smile on my face….what a great way to start the day! It was […]

Jan 20, 2010

SingleHop is joining the effort to help those suffering in Haiti in this time of need. Haiti is in immediate need of food, water, medicine, workers and other basic necessities. We encourage others to join SingleHop with donating as much as possible, as Haiti tries to rebuild everything the earthquake has destroyed and bring some […]

Dec 22, 2009

We’ve had a great year at SingleHop, and all of us have been incredibly fortunate to experience immense growth and success in numerous ways. At the same time, we are very well aware that many in our communities have faced hardship during 2009, and so my fellow SingleHoppers and I decided to give back in […]

Sep 14, 2009

We all know it doesn’t take a long time to sense the future prospects of an employer, and so, while I have been at SingleHop for less than a year I’ve been pleasantly surprised by the sheer volume of positive feedback we constantly receive. This feedback has helped me understand the kind of company that […]

Aug 4, 2009

We have been using LiveZilla to help sell dedicated servers for the last couple of months and so far it has been working very well. One of the biggest motivators to make the switch was the value that we can get from LiveZilla versus LivePerson. LiveZilla provides free live chat support with no limit on […]