Kevin Swan

Articles by Kevin Swan

Mar 1, 2012

We have all been disappointed with a product or service we have purchased at one time or another. I think the value, from a monetary standpoint, has a lot to do with the amount of disappointment felt when that product or service doesn’t quite work as advertised. For instance, if you get one bad peanut […]

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Feb 28, 2012

We have always had a very successful reseller program within SingleHop. The goal from its creation was to always enable our resellers with the greatest amount of resources and complete autonomy. We want our resellers to look and feel like enterprise companies while being able to take advantage of our wholesale prices and white label […]

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Feb 21, 2012

I recently came across a great article on company culture entitled “Your Perks Aren’t Motivating Your Employees” via Inc. Magazine. Being a relatively young company, our culture is a constant discussion topic. Don’t get me wrong we have management meetings, marketing meetings, and product meetings just like any other rapidly growing company because those are […]

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Feb 10, 2012

Who doesn’t love a good party, right? Well you’ll be happy to know that SingleHoppers know how to party!  A few months ago when we attended  Cloud Expo in Santa Clara, CA we threw a rather large release party for LEAP3! Not only was LEAP3 the largest product launch in the history of SingleHop, we […]

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Feb 2, 2012

Any time you go into a new experience there is an adjustment period. This could be purchasing a new car, changing financial institutions, or starting a new job. The bottom line is that change takes time, patience, and understanding. At SingleHop we recently created a team of specialists that help our new clients adapt to […]

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Jan 30, 2012

I recently wrote a blog post about the all important Net Promotor Scores (NPS) and how we use it to evaluate what our clients think of our products and services. It really has become an amazing tool we have now built into our daily  schedule.  We even have the real time NPS feed on a huge […]

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Jan 25, 2012

It is officially awards season! First it was the Golden Globes and next will be the Oscars. But fortunately for us, between the two star-studded events we have been able to pick up some hardware ourselves (and we didn’t even have to rent  tuxes). I’m thrilled to announce that SingleHop won the award for Best […]

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Jan 20, 2012

I am pleased to announce that we have been able to once again, help an amazing organization with a charitable donation – The Center for Courageous Kids. We as a company have always tried to take an extremely active role in giving back to those in need, and not for the positive press, but because […]

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Jan 11, 2012

In order to stay ahead of the curve and hopefully our clients needs and wants, we at SingleHop hold product development as a top priority. Keeping our hand on the pulse of industry changes as well as competitors’ innovations is how we have continued to grow at such a rapid rate (Over 7,900% over the […]

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Jan 5, 2012

The term “crowdsourcing” has been a huge buzzword for the past few years and I think it will continue to be one as we move through 2012 (Google returned 10.7 million results for the term). I also think it’s a safe bet that crowdsourcing is far more common in small and medium-sized businesses than in […]

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