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	<title>SingleHop &#187; Kevin Swan</title>
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	<link>http://www.singlehop.com/blog</link>
	<description>The Official SingleHop Blog</description>
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		<title>How to Deal with Abuse Complaints</title>
		<link>http://www.singlehop.com/blog/how-to-deal-with-abuse-complaints/</link>
		<comments>http://www.singlehop.com/blog/how-to-deal-with-abuse-complaints/#comments</comments>
		<pubDate>Mon, 07 May 2012 14:40:04 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Business & Marketing]]></category>
		<category><![CDATA[abuse]]></category>
		<category><![CDATA[IP Addresses]]></category>
		<category><![CDATA[Resellers]]></category>
		<category><![CDATA[spam]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3298</guid>
		<description><![CDATA[Here at SingleHop, we work very hard to maintain the reputation of our network.  This includes of course, quickly and efficiently handling abuse complaints to ensure that our servers and services are not causing a problem for anyone else out on the Internet.  Our abuse team makes sure that every valid complaint that is submitted [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fhow-to-deal-with-abuse-complaints%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Video Blog on the New Tandem Reseller Features</title>
		<link>http://www.singlehop.com/blog/resellervideo/</link>
		<comments>http://www.singlehop.com/blog/resellervideo/#comments</comments>
		<pubDate>Mon, 30 Apr 2012 14:52:35 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Customers & Partners]]></category>
		<category><![CDATA[cloud]]></category>
		<category><![CDATA[management]]></category>
		<category><![CDATA[Server]]></category>
		<category><![CDATA[tandem]]></category>
		<category><![CDATA[white label]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3286</guid>
		<description><![CDATA[Marc Bollinger, our Senior Project Manager takes a few minutes to cover some of the new features of our Tandem Reseller program. Two Minutes On Tandem<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fresellervideo%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Customer Bill of Rights Gets Even More Automation</title>
		<link>http://www.singlehop.com/blog/bill-of-rights/</link>
		<comments>http://www.singlehop.com/blog/bill-of-rights/#comments</comments>
		<pubDate>Fri, 20 Apr 2012 21:13:33 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Announcements & Events]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3266</guid>
		<description><![CDATA[I am happy to announce that the industry&#8217;s best SLA just got better! When we launched the Customer Bill of Rights earlier this year, the goal was to not only offer complete transparency but to literally offer savings and value to each client. The fundamentals of the Bill of Rights are the exact same as [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fbill-of-rights%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Industry&#8217;s Best Reseller Program Continues to Improve</title>
		<link>http://www.singlehop.com/blog/reseller/</link>
		<comments>http://www.singlehop.com/blog/reseller/#comments</comments>
		<pubDate>Wed, 11 Apr 2012 14:02:36 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Customers & Partners]]></category>
		<category><![CDATA[private cloud]]></category>
		<category><![CDATA[public cloud]]></category>
		<category><![CDATA[Resellers]]></category>
		<category><![CDATA[tandem]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3246</guid>
		<description><![CDATA[We have some big news from our Tandem program! As you know, we completely redesigned and launch a subsite earlier this year as well as added new products. But we&#8217;re happy to announce there is even more now. The entire idea behind our Tandem reseller program is to give those customers every possible advantage and [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Freseller%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SingleHop Pays It Forward</title>
		<link>http://www.singlehop.com/blog/charity/</link>
		<comments>http://www.singlehop.com/blog/charity/#comments</comments>
		<pubDate>Fri, 06 Apr 2012 20:25:56 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Announcements & Events]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3239</guid>
		<description><![CDATA[I am happy to report the good news does travel fast and far! I am even happier to report that good news does not always mean dollars and cents. Our two co-founders have been extremely generous over the past 5 years donating to a number of charities. The best part is, they do it because [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fcharity%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Phoenix Data Center Announced</title>
		<link>http://www.singlehop.com/blog/phoenix-data-center-announced/</link>
		<comments>http://www.singlehop.com/blog/phoenix-data-center-announced/#comments</comments>
		<pubDate>Wed, 04 Apr 2012 21:51:36 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Announcements & Events]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3232</guid>
		<description><![CDATA[I am thrilled to announce that we will have a third data center opened and ready for business sometime in May 2012. Currently, our two data centers are located in the Chicagoland area but that is about to change! It looks like our fearless mascot, Poindexter is heading west. The newest data center will be [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fphoenix-data-center-announced%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://www.singlehop.com/blog/phoenix-data-center-announced/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Team Approach Builds Customer Confidence</title>
		<link>http://www.singlehop.com/blog/customersupport/</link>
		<comments>http://www.singlehop.com/blog/customersupport/#comments</comments>
		<pubDate>Mon, 26 Mar 2012 19:22:30 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Customers & Partners]]></category>
		<category><![CDATA[bill or rights]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[teams]]></category>
		<category><![CDATA[techs]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3226</guid>
		<description><![CDATA[I am admittedly and proudly a Mac user. And like all Mac users, I know that when an issue comes up, whether it is a hardware and/or software problem, I can always find answers at the Genius Bar. Sure, the name might be a little too much but I will tell you that I have [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fcustomersupport%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://www.singlehop.com/blog/customersupport/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Mission Possible: SingleHop Opps</title>
		<link>http://www.singlehop.com/blog/serverdeployment/</link>
		<comments>http://www.singlehop.com/blog/serverdeployment/#comments</comments>
		<pubDate>Mon, 19 Mar 2012 19:53:50 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Announcements & Events]]></category>
		<category><![CDATA[data center]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[Server]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3221</guid>
		<description><![CDATA[In a previous post I alluded to a recent victory our data center technicians and development team captured. Now maybe I&#8217;ve been watching too much March Madness, but this was an absolutely unbelievable accomplishment by some of the hardest working guys in the industry. I am very grateful that our Director of Facilities alerted the [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fserverdeployment%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://www.singlehop.com/blog/serverdeployment/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>March Madness, SingleHop Style</title>
		<link>http://www.singlehop.com/blog/march-madness/</link>
		<comments>http://www.singlehop.com/blog/march-madness/#comments</comments>
		<pubDate>Thu, 15 Mar 2012 15:04:00 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Announcements & Events]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3219</guid>
		<description><![CDATA[It&#8217;s that time of year again! The time of year when you find yourself cheering for school you&#8217;ve never heard of. This time of year for buzzer beaters and Cinderella stories. It is March Madness! We apologize for the late notice but it was a creative spark that happened at the 11th hour from our [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fmarch-madness%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
		<wfw:commentRss>http://www.singlehop.com/blog/march-madness/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Behind The Data Center Curtain</title>
		<link>http://www.singlehop.com/blog/behind-the-data-center-curtain/</link>
		<comments>http://www.singlehop.com/blog/behind-the-data-center-curtain/#comments</comments>
		<pubDate>Tue, 13 Mar 2012 18:24:06 +0000</pubDate>
		<dc:creator>Kevin Swan</dc:creator>
				<category><![CDATA[Development & Design]]></category>
		<category><![CDATA[data center]]></category>
		<category><![CDATA[install]]></category>
		<category><![CDATA[techs]]></category>

		<guid isPermaLink="false">http://www.singlehop.com/blog/?p=3207</guid>
		<description><![CDATA[Most of us work on a computer or even computers, throughout the day. We move from application to application, website to website, and all of this is happens without a second of thought behind how it all really works. I remember my first week on the job when one of our co-founders said &#8220;the hosting [...]<img src="http://track.hubspot.com/__ptq.gif?a=233685&k=14&bu=http%3A%2F%2Fwww.singlehop.com%2Fblog&r=http%3A%2F%2Fwww.singlehop.com%2Fblog%2Fbehind-the-data-center-curtain%2F&bvt=rss&p=wordpress" style="float:left;" xml:base="http://www.singlehop.com/blog/feed/" width="1" height="1" border="0" align="right"/>]]></description>
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		<slash:comments>1</slash:comments>
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