Ian Loughry

Articles by Ian Loughry

Jun 7, 2012

Connecting with customers is key to gaining their trust as a company.  At SingleHop we are constantly looking for new ways to better communicate with our clients, and deliver the best experience possible in the web hosting industry. SingleHop has enlisted the help of LiveChat, to do just that, create an easy way to talk […]

Jun 6, 2012

Quality customer service is hard to come by these days in any sales type atmosphere, including web hosting.  I cannot count how many times I’ve been left on hold, listening to the dreadful elevator music, waiting for an actual person to speak with.  Not to mention, when a person finally gets on the line, they […]