Chase Ewing

Chase Ewing

As senior system administrator, Chase plans and manages server migrations and leads internal projects for documentation and training. Chase also handles escalated support tickets when it comes to system administration problems and is known by customers as being easy to talk to while remaining a technical guru.

You can find him on .

Articles by Chase Ewing

Apr 4, 2014
Chase Ewing

Lately, our support staff has been seeing a large amount of servers compromised at the root level by a very sneaky and dastardly SSH Rootkit. Throughout the past two years, various hosting companies, security researchers, and other concerned parties have been steadily compiling more and more information about the rootkit and its related tools. As […]

eBury RootKit
Jan 28, 2014
Chase Ewing

Have you logged into Web Host Manager (WHM) on your cPanel server recently? Perhaps you’ve seen this little message on your home screen: “The last attempt to update WHM and cPanel has been blocked” You might also be getting a notification every day that the cPanel updater is failing. Don’t worry, this is actually normal. […]

Surviving cPanel updated
Nov 19, 2013
Chase Ewing

Hello again. In our previous article on backups, we went over our backup system, R1Soft CDP, how to access the control panel, restore backups, and perform a Bare Metal Restore for disaster recovery. In addition to restores, you can perform some more tasks, such as policy management and reports via email. For each server and […]

Get Most Out of Backup 2
Nov 12, 2013
Chase Ewing

To a system administrator like myself, backups are considered the most important part of any solution. It is your safety net; your guardian. Our backup services here at SingleHop are powered by Idera (Formerly R1Soft) Continuous Data Protection (CDP). This service is charged per gigabyte (GB), and can be put to use on any dedicated […]

Get Most Out of Backup
Nov 1, 2013
Chase Ewing

One of the seemingly simple things that can be troublesome to get a grasp on is dealing with time zones on your devices and servers. Oftentimes, there can be a lot of discrepancy. These four tips will help you keep your servers on time and also help you when dealing with servers set to time […]

Time Zone Mastery
Aug 9, 2013
Chase Ewing

It’s a tough world out there. With so many important services being susceptible to hacking (the most recent target, the Ubuntu Forums), I thought it would be a good idea to educate some SingleHoppers out there with some good pointers on keeping your LEAP account safe and secure. The most important thing you can do […]

The art of not losing your passwords
Jun 25, 2013
Chase Ewing

If there is one thing as a system administrator that takes up the majority of my time, it is dealing with spam. Spam, unwanted or unsolicited email, has been around as long as email itself, and the manhours spent by countless system and network administrators attempting to mitigate it on their networks has been staggering. […]

Jun 11, 2013
Chase Ewing

In my previous article, I outlined what to do in case you have an abuse complaint lodged against you. A major issue in dealing with complaints is actually locating the source of the abusive activity on your server. If you have subscribed to our Managed General Services package for your server or device, you are […]

Mar 29, 2013
Chase Ewing

It’s 3 am. Your phone goes off. An urgent e-mail from is claiming that your server is sending large amounts of spam. How did this happen? How do you handle it? What can you do to prevent it? Here is what you can do to ensure that your server stays clean and problem free. Our abuse […]