Hello Everyone!

I know there’s a question that all of you are probably asking: How on Earth can SingleHop offer one month of service for only $1?

I’m writing this blog post to provide some insight into the answer to that question. Although it seems outrageous and inexplicable, we feel supremely confident offering this special, because of the extended levels of service that we provide. Our Management Services, Account Executives and Tech Support staff are dedicated to doing nothing but providing you with the best possible assistance for whatever you need.

In the dedicated hosting business, Management Services are extremely important. These ensure that your server is always running, up to date, and secure. We know that all of our customers have busy lives and don’t necessarily have time to monitor their servers 24 hours per day, every day of the year. This is why we offer management, so that we can do this for you. If there happens to be a glitch in your server at 3:30AM and you have our QuickReaction Monitoring, our techs will fix it immediately, while you sleep peacefully. We offer a plethora of managed services that all contribute to your server’s and, consequently, your company’s success. However, it is also important to note that these services are still offered à la carte. You can choose a package or simply buy one service at a time. This is also for your benefit. We want you to choose the managed services you need and not overload you with a bunch of services that you don’t. This saves both money and headaches for you, as you can choose the services that you truly need for your server to be a profitable solution.

As far as technical support is concerned, we have a dedicated team of experienced System Administrators that are available via phone or secure Support ticket 24 hours a day, 365 (or 366 if it’s a leap year) days per year. Our techs are here on Christmas, Thanksgiving, and even the upcoming barbecue extravaganza of Memorial Day. Our techs are phenomenally well-trained, but are still constantly studying, updating, and learning more to better serve you.

Also, our Account Executives work tirelessly to give you the dedicated personal support that you need. The Account Executives oversee their own portfolio of accounts, meaning that they are intensely familiar with all of their clients and their needs. By working with one Account Executive instead of a whole department of people, you can be assured more personal support with someone who is well acquainted with the history of your account, the hardware you have, any of your concerns, etc. An AE is someone with whom a customer can build a relationship to facilitate fluidity in the way your account is handled and ensure that your needs are always met.

Because we do offer all of these services, we feel confident that once a customer has signed up with us, they will, quite seriously, experience service beyond what they would have deemed possible in the managed dedicated hosting industry.