
Recently, we migrated both the midPhase and SingleHop phone systems to a VoIP solution powered by Digium and Asterisk. Matt asked me to write a short piece sharing the lessons I learned. Let me first say, if you are considering implementing VoIP - do it! Let me also say that I am by no means a telephony expert, so if you find any mistakes please let me know so I am not adding to the wide-spread confusion surrounding VoIP. Traditional (Nortel) PBX systems are not only incredibly expensive but they are not very flexible. A VoIP setup (based on Asterisk), is incredibly customizable because it’s based on open source software, standards, and hardware.

