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Transparency

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Quality Service Starts
With Transparency.

You've heard that knowledge is power. At SingleHop, we arm you with more information about your service than any other provider.

Here's a glance at our transparency initiatives:

Pricing

No obscure bundled pricing packages, all services and costs are always itemized.

Products

Know exactly what components are in your server, who made them, and when it was put into service.

Data Centers

Know exactly where your servers or cloud instances are located.

Uptime

Real-time network traffic and uptime data streamed live to OT.singlehop.com

Service Quality

Know how long you'll wait on hold or wait for a response before calling or sending your message

Bill of Rights SLA

Industry's most comprehensive Service Level Agreement offers not just credits for downtime, but transparency when something happens. We'll tell YOU when we screw up, and make it easy for you to get compensated. Learn More »

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Related Resources

  • SingleHop Network Design Overview

    SingleHop has three data centers located in the United States and a fourth data center located in Europe. Each data center contains a standardized feature set. Security, network redundancy, and infrastructure redundancy are of paramount importance and this shows in our data center selection.

  • SingleHop Virtual Data Center Product Data Sheet

    The Virtual Data Center is a unique product designed specifically for Channel Sales Partners to make the process of explaining and migrating on premise infrastructure clients into the cloud easier.

  • LEAP Platform Data Sheet

    We initially created LEAP for our internal use, and liked it so much we decided to share this powerful automaton solution with our users. With LEAP you can deploy new servers in minutes—as well as manage your existing infrastructure—taking advantage of our highly efficient, industry-leading automated systems.