Kyle comes to SingleHop from South Bend, Indiana with a degree in Computer Information Technology from Purdue University and a burning passion for the intersection of technology and sales. With his extensive background in IT and over eight years experience in the web hosting industry, Kyle now heads the direct sales department for SingleHop.

As Direct Sales Manager, Kyle manages the day to day operations of SingleHop’s Direct Sales Team, and ensures the department operates at maximum productivity and profitability while building a new client base. Kyle uses his sales expertise and in depth knowledge of the hosting industry to effectively run his team while also managing all SingleHop internal VIP clients directly, and fostering team spirit. Kyle prides himself on his data-driven approach to managing a technology-focused sales team, and likes to say that his results speak for themselves.

Ted’s career in the Internet industry began while working his way through college as a waiter where he started the city’s first restaurant and bar dining guide – chicagorestaurant.com. This experience propelled him to a data communications path career path in management and channel sales positions with Global Crossing, PAETEC, Level 3 and finally, Fiber, Inc. before coming to SingleHop.

At SingleHop, Ted is responsible for building, launching, and managing our channel sales organization, which is designed to help system integrators, agents, IT consultants, and value added resellers increase their revenues by leveraging cloud computing technologies.

Ted holds a B.S. in finance from the University of Illinois at Chicago and a Master of Business Administration (MBA) from the University of Chicago’s Booth School of Business, with a concentration in Finance, Strategic Management and Economics. Ted lives in Chicago with his wife and three children. When he isn’t working or taking care of his infant daughter, he can found attempting to play to the guitar or scuba diving and fishing in the Caribbean.

Jennie Sullivan, originally from Chicago’s south side, is a native of the midwest and holds a degree in Political Science with an emphasis on International Studies from the University of Kansas. Jennie joined SingleHop in late 2010 and is responsible for all of the company’s account management and customer service functions. Jennie and her team report directly to the company CFO and are responsible for all-things customer service related.

Marc is a hosting industry veteran, an avid technology enthusiast and thinker with over a decade of experience in the hosting industry. As SingleHop’s Senior Project Manager, Marc and his team are behind many of SingleHop’s technical innovations, such as LEAP and the DropZone API. By leveraging Marc’s decade of industry and development experience, the SingleHop development team has been able to stay ahead of the curve with innovative products Cascade virtualization platform, and the DropZone API, which allows customers to integrate their systems with SingleHop’s platform.

Before SingleHop, Marc worked at industry leading providers, midPhase Services, Inc., and Hosting Services, Inc., and has been directly involved in many different IT infrastructure projects. Marc believes strongly in automating anything that needs to be done more than once, because automation reduces mistakes, speeds up service delivery and improves operational efficiency.

When he isn’t working, you can find him exploring Chicago with his wife, Jodi, and his friends and family.

Austin Wilson, our Director of Networking and Senior Network Engineer, is a transplant from from Phoenix, Arizona with 14 years of network administration experience in service provider and hosting environments.

Austin has been a senior network engineer for the last five years, bringing with him a wide range of experience directly related to the hosting industry. Austin holds CCNA and CCNP certifications, as well as a deep understanding of MPLS networking. By leveraging advanced networking technologies and methodologies, Austin is able to provide a more efficient use of resources with improved resiliency.

Before SingleHop, Austin held numerous leadership positions in the field of computer networking, and, among other things, helped to design an international BGP network to provide customers greater control over their routes and improved security for a major bandwidth and IP transit provider. Austin also helped build and launch a Tier-2 transit provider in 13 major markets in the United States and Canada.

When he isn’t working on building out SingleHop’s network, you can find Austin out and about with friends and family.

David Szczur, our Director of Facilities, joined SingleHop in 2007. Born and raised in the South Chicago suburbs, Dave is a seasoned performance hardware enthusiast. In his daily responsibilities, Dave oversees and all hardware vendor relations, research, selection, procurement, staffing and monitoring for all three of SingleHop’s data centers.

Over the years, David has managed numerous data center launches for SingleHop, including its two newest facilities in Elk Grove Village, Illinois and Phoenix, Arizona. Today, Dave spends his time managing three data centers and planning the fourth. When he isn’t managing data centers, he likes to jam with his band or work on his hardware rig at home.

With over a decade of experience in Linux and Windows System Administration, Matt Berry oversees all technical support operations for SingleHop. Matt holds a bachelor’s degree in liberal arts. Since starting his career in the hosting industry in 2006, he has helped architect and manage numerous technical support teams. Matt holds a number of industry certifications, including Parallels certification, and manages one of the fastest growing teams in the company.

Matt joined SingleHop as a Senior Administrator, and quickly leveraged his extensive experience in Linux and Windows system administration, networking, and his sharp and potent customer service skills to work his way up into the Support Manager role, which he currently holds today. When not working on servers, you can find him playing with his daughters and exploring all that Chicago has to offer.

Deanna Swanson is Director of Human Resources with SingleHop. She sits on the company’s senior management team and works closely with the CEO to establish best practices across the organization. Swanson is responsible for the management and development of over 90 SingleHop employees.

Prior to joining SingleHop, Swanson held human resource leadership positions with the Chicago Fire Soccer Club, Driehaus Capital Management, LLC and Jewish Vocational Service.

Swanson has over 9 years of experience with talent acquisition and management, organizational development, culture change and leadership and staff coaching. Some of the initiatives that she is working on include a broad reaching on-boarding plan, career development paths, continued change management and culture shifting. She proudly holds a Bachelor of Arts degree in Political Science and Public Administration from Augustana College as well as a Masters degree in Human Resources from Loyola University. Deanna lives in Chicago with her husband and sons.